{"id":5657,"date":"2026-01-21T09:00:26","date_gmt":"2026-01-21T09:00:26","guid":{"rendered":"https:\/\/conferences.sigappfr.org\/wise2026\/?post_type=speaker&p=5657"},"modified":"2026-05-13T10:02:30","modified_gmt":"2026-05-13T10:02:30","slug":"boualem-benatallah","status":"publish","type":"speaker","link":"https:\/\/conferences.sigappfr.org\/wise2026\/speaker\/boualem-benatallah\/","title":{"rendered":"Boualem Benatallah"},"content":{"rendered":"
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Professor at Dublin City University, Ireland<\/h1>\n\n\n\n

Prof. Boualem Benatallah is a full professor of computing at Dublin City University (DCU, Ireland) since January 2022. He has had over 21 years as a research leader and academic at UNSW Sydney (Australia), where he served as senior lecturer, associate professor, professor, and Scientia Professor, before joining DCU. He is a Fellow of the IEEE.<\/p>\n\n\n\n


His main research interests are in AI-enabled services, process AI, LLM-powered agents, quality control in crowdsourcing and AI services, service-oriented computing, and business process management. He has published more than 350 refereed papers, including more than 100 journal articles. Most of his papers appeared in very selective and reputable conferences and journals. His research attracted a large amount of competitive research funding through national and international grants from both government and industry. He supervised over 40 research students to completion. He was awarded the prestigious IEEE TCSVC Research Innovation Award for contributions to Model-driven Web Services Composition. He has also won multiple best paper awards at prestigious conferences and received the IBM Faculty Award. With his co-authors, he was recognized by IEEE TSE for one of the most influential papers of the journal\u2019s 3rd decade and contributed a retrospective to its 50th anniversary issue in 2025.
Boualem has been the general and PC chair of a number of international conferences and has served as guest editor of several special issues in leading journals. He was a member of the Steering Committee (SC) of the BPM conference. He is the co-chair of the steering committees of the ICSOC and CoopIS conferences and serves on the editorial boards of several prestigious journals including ACM Transactions on the Web, IEEE Transactions on Services Computing, and ACM Computing Surveys. He was a member of the team (comprising multiple university, government, and industry partners) that founded and constructed the successful bid for the Smart Services CRC (Cooperative Research Centre, Australia). He was also research leader of the Data Curation Foundry research stream at the Data to Decisions CRC (Australia). He is the funded investigator at the Insight Research Centre (Ireland).<\/p>\n\n\n\n

More info at:\u00a0https:\/\/sites.google.com\/site\/boualembenatallahwebsite\/<\/a><\/p>\n\n\n\n

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Title: From Prompts to Actions: Ensuring Quality in LLM-Driven Agents<\/h2>\n\n\n\n

Abstract: <\/strong>AI agents are redefining enterprise and service operations through reasoning, autonomy, and adaptive decision-making. Powered by large language models, these agentic systems extend automation beyond static workflows toward goal-driven services that interact with data, tools, and external environments.<\/p>\n\n\n\n

As these capabilities expand, quality control becomes a central challenge. The flexibility of LLM agents introduces new risks, requiring systematic approaches to ensure reliability, trustworthiness, and alignment. In this talk, we focus on quality control across the full lifecycle of LLM agents, including the quality of inputs (e.g., prompt ambiguity and variability), reasoning processes, decision-making workflows, and interactions with tools and environments.<\/p>\n\n\n\n

We discuss emerging mechanisms for improving agent quality, including reflection and self-correction, LLM-as-a-judge evaluation, human-in-the-loop validation, and feedback-driven self-improvement. These approaches enable agents to detect and mitigate errors, adapt to changing conditions, and maintain consistent performance across diverse tasks. The talk highlights how combining automated evaluation, human oversight, and adaptive learning creates a synergistic framework for building robust and trustworthy LLM-based agents, paving the way for reliable deployment of agentic systems in complex, real-world settings.<\/p>\n\n\n\n

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<\/p>\n","protected":false},"excerpt":{"rendered":"

Professor at Dublin City University, Ireland Prof. Boualem Benatallah is a full professor of computing at Dublin City University (DCU, Ireland) since January 2022. He has had over 21 years as a research leader and academic at UNSW Sydney (Australia),…<\/p>\n","protected":false},"author":3,"featured_media":5658,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"speaker-category":[141],"speaker-tags":[148,109],"location":[197,196],"class_list":["post-5657","speaker","type-speaker","status-publish","has-post-thumbnail","hentry","speaker-category-keynote-speaker","speaker-tags-keynotes","speaker-tags-speaker","location-dublin","location-ireland"],"_links":{"self":[{"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/speaker\/5657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/speaker"}],"about":[{"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/types\/speaker"}],"author":[{"embeddable":true,"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/comments?post=5657"}],"version-history":[{"count":4,"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/speaker\/5657\/revisions"}],"predecessor-version":[{"id":5708,"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/speaker\/5657\/revisions\/5708"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/media\/5658"}],"wp:attachment":[{"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/media?parent=5657"}],"wp:term":[{"taxonomy":"speaker-category","embeddable":true,"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/speaker-category?post=5657"},{"taxonomy":"speaker-tags","embeddable":true,"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/speaker-tags?post=5657"},{"taxonomy":"location","embeddable":true,"href":"https:\/\/conferences.sigappfr.org\/wise2026\/wp-json\/wp\/v2\/location?post=5657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}